```html Bug Report Template - Tester Fresher
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Bug Report Template
Dành cho Tester Fresher

Phan 1 — Mau Bug Report

Thong tin co ban
Tip: Tieu de nen theo format: [Tinh nang] + [Van de] + [Dieu kien xay ra]. Tranh viet chung chung nhu "Loi trang chu".
Moi truong kiem thu (Environment)
Cac buoc tai hien (Steps to Reproduce)
Tip: Moi buoc nen bat dau bang dong tu (Mo, Click, Nhap, Chon...). Neu bug xay ra chua duoi 100% hay ghi ro tan suat (VD: "Xay ra 3/5 lan thu").
Ket qua thuc te va ket qua mong doi
Muc do nghiem trong va uu tien
Muc do Severity Vi du
Critical He thong khong hoat dong, mat du lieu, loi bao mat nghiem trong Khong dang nhap duoc, gio hang mat, thanh toan bi loi
High Chuc nang chinh bi anh huong nhung co workaround Filter san pham sai ket qua, upload anh bi loi
Medium Chuc nang phu bi loi, UX xau nhung khong can workflow Phan trang sai so, tooltip hien sai
Low Loi giao dien, chinh ta, loi thien vi Sai font, sai mau nen, loi dau cach
Dinh kem (Attachments)
Tip: Luon dinh kem anh chup man hinh, video hoac log file. Danh dau (annotation) vung bi loi tren anh se giup dev hieu nhanh hon.
Ghi chu them (Additional Notes)
Tai lieu tham khao

Phan 2 — Bug Report Tot vs Kem

So sanh tong quan
Tieu chi
Bug Report Tot
Bug Report Kem
Tieu de [Login] Nut "Dang nhap" khong phan hoi sau khi nhap dung email va mat khau tren Chrome 120 / Windows 11 Cu the, ro rang, biet ngay tinh nang nao, van de gi, tren moi truong nao Loi dang nhap Qua chung chung, khong biet loi gi, o dau, khi nao
Steps to Reproduce
Ro rang tung buoc:
  1. Mo trinh duyet Chrome 120 tren Windows 11
  2. Truy cap https://app.example.com/login
  3. Nhap email: test@example.com (tai khoan hop le)
  4. Nhap mat khau: Test@1234
  5. Click nut "Dang nhap"
Mo ho, khong the tai hien:
  1. Vao trang
  2. Dang nhap
  3. Bi loi
Actual Result Mo ta cu the: Sau khi click "Dang nhap", nut bi disabled, spinner hien trong 3 giay roi bien mat. Trang khong chuyen huong, khong co thong bao loi. Console hien: "Uncaught TypeError: Cannot read properties of undefined (reading 'token')" tai auth.js:142. Qua chung chung: Khong dang nhap duoc, cu bi loi.
Expected Result Dua vao yeu cau: He thong phai xac thuc thanh cong va chuyen huong nguoi dung den trang Dashboard (/dashboard) trong vong 2 giay, hien thi thong bao "Chao mung, [ten]!". Khong ro rang: Phai dang nhap duoc.
Severity / Priority
Critical P1 - Urgent
Ghi chu ly do: "Chuc nang dang nhap la core feature, anh huong 100% nguoi dung" 		De trong hoac chon sai (chon Medium cho loi khong dang nhap duoc)
Attachments
Anh chup man hinh co danh dau vung loi, video quay man hinh, log file tu console, link Jira
Khong co attachment nao, hoac anh qua nho khong thay gi
Moi truong
OS: Windows 11 Pro 22H2
Browser: Chrome 120.0.6099.71
App: v3.2.1 (Build 789)
Server: Staging
De trong hoac chi ghi "Windows"
Khong ro phien ban ung dung
Khong biet test tren moi truong nao
Vi du day du — Bug Report mau hoan chinh
BUG REPORT — BUG-0042
[TITLE] [Checkout] He thong cho phep dat hang khi gio hang trong tren Safari 17 / iOS 17
[ENVIRONMENT]
- OS: iOS 17.2 (iPhone 14 Pro)
- Browser: Safari 17.2
- App Version: v4.1.0 (Build 1023)
- Server: Staging (https://staging.shop.example.com)
[STEPS TO REPRODUCE]
1. Mo Safari tren iPhone 14 Pro (iOS 17.2)
2. Truy cap https://staging.shop.example.com
3. Dang nhap bang tai khoan: tester@example.com / Pass@123
4. Xoa tat ca san pham khoi gio hang (gio hang trong)
5. Nhap truc tiep URL: https://staging.shop.example.com/checkout
6. Click nut "Xac nhan dat hang"
[ACTUAL RESULT]
He thong xu ly don hang thanh cong voi gio hang trong, hien thi trang "Dat hang thanh cong" va gui email xac nhan don hang co gia tri 0 VND. Order ID: ORD-20240115-9821 duoc tao trong database.
[EXPECTED RESULT]
Theo requirement SRS-2.4.3: He thong phai validate gio hang truoc khi cho phep checkout. Neu gio hang trong, hien thi thong bao "Gio hang trong, vui long them san pham" va khong cho phep dat hang.
[SEVERITY] Critical — Loi bao mat, cho phep tao don hang gia, anh huong du lieu kinh doanh
[PRIORITY] Urgent — Can fix truoc khi deploy len Production (ke hoach deploy: 17/01/2024)
[ATTACHMENTS]
- bug-0042-checkout-empty-cart.png: chup man hinh trang "Dat hang thanh cong"
- bug-0042-database-record.png: chup ban ghi trong database voi gia tri 0
- Link: https://drive.google.com/drive/bug-0042
[NOTES]
Loi chi xuat hien khi truy cap truc tiep URL /checkout, khong xuat hien khi dung nut trong giao dien. Tren Android/Chrome khong tai hien duoc. Co the lien quan den thieu validation tren route /checkout phia server.
Loi pho bien cua Tester Fresher khi viet Bug Report
Loi 1: Tieu de mo ho
Viet "Bi loi", "Khong hoat dong", "Co van de" khong giup ai hieu gi. Phai neu ro tinh nang, hanh dong, va dieu kien xay ra loi.
Loi 2: Buoc tai hien khong day du
Bo qua buoc quan trong, khong ghi ro data dau vao, khong ghi dieu kien tien quyet. Dev khong the tai hien bug se khong the fix.
Loi 3: Nham lan Actual va Expected
Actual Result la nhung gi DANG xay ra (thuc te). Expected Result la nhung gi NEN xay ra (theo yeu cau). Hai truong nay phai khac nhau ro rang.
Loi 4: Severity / Priority sai
Severity la tac dong ky thuat, Priority la thu tu uu tien xu ly. Mot bug loi chinh ta co the co Severity thap nhung Priority cao neu truoc su kien lon.
Loi 5: Khong co dinh kem
Khong co anh/video minh hoa. Loi giao dien ma khong co screenshot thi Dev va Designer khong biet chinh xac phan nao bi loi.
Loi 6: Bao cao nhieu loi trong 1 report
Moi bug report chi nen mo ta 1 van de. Bao 3-4 loi trong 1 report gay kho track, kho assign, kho dong bug.
Best Practices — Viet Bug Report chuyen nghiep
Reproduce truoc khi bao cao
Thu tai hien bug it nhat 3 lan. Neu khong tai hien duoc, ghi ro tan suat va dieu kien da thu. Tranh bao "Thay 1 lan roi mat".
Kiem tra Console/Network
Mo DevTools (F12) va copy error message tu Console tab. Kiem tra Network tab xem request nao fail. Thong tin nay rat quy gia cho Dev.
Test tren nhieu moi truong
Kiem tra bug co xuat hien tren trinh duyet/thiet bi khac khong. Neu chi xay ra tren 1 moi truong, do la thong tin quan trong can ghi ro.
Ngon ngu trung lap, khach quan
Tranh "code nay viết qua te", "loi ngu xuan". Dung ngon ngu ky thuat, mo ta hien tuong, khong phe phan. Muc tieu la sua loi, khong phai do loi.
Link den requirement
Neu co, link den ticket requirement, user story, hoac trang thiet ke Figma tuong ung. Giup Dev hieu hanh vi mong doi la gi theo thiet ke goc.
Cap nhat bug sau retest
Sau khi Dev bao fix, retest lai ky. Neu van con loi, comment ro "Retest ngay X, phien ban Y, van con loi" thay vi mo bug report moi.
Bug Report Template danh cho Tester Fresher — Dien vao form phia tren va dung nut "Copy as Text" de copy noi dung
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